Manual Ordering |
VS |
Storimart |
|---|---|---|
Manual Order ProcessingHigh probability of error in orders (~ 10%) Time intensive order processing (12-15 min /order) Higher salesmen cost and processing cost per order Manual order tracking for individual orders leads to inefficient customer service |
Automated Order ProcessingEliminates errors in order processing (0-1%) Saves processing time and improves efficiency (1-2 min/order) Reduces FTE costs and error costs in order processing Centralized order monitoring system to track all orders and improve customer service |
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Absence of Order Status MonitoringOrder processing information scattered across systems Payment status for individual orders tracked manually |
Real-Time Order Status MonitoringConsolidated order processing view with all details Single portal tracks payment status for all orders |
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No System for Managing CustomersCustomer credits need to be noted down separately Requirement of multiple systems for different pricing Varied customer communication channels |
Customer Management SystemProvision to track customer credit history Customized pricing for individual customers Unified platform for seamless customer communications |
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Absence of Automated AnalyticsInefficient inventory planning leads to additional costs due to overstocking/stock outs Salesmen performance information is scattered |
Order Management AnalyticsSmart inventory planning reduces costs using consolidated order information Single view to track and analyze salesmen performance |
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Traditional Ordering Experience for BuyersCan be placed only in business hours, through salesmen or through call/texts Delay in conveying latest product catalogue Reactive customer support |
B2C Ordering Experience for BuyersBuyer app (Mobile & Web) offers 24/7 ordering and status tracking to buyers Live product catalogue and prices Proactive customer support |