1. What are the different kinds of payment recordings in OFS by the seller?

• Payment can be recorded against individual orders from the individual order details.  
• Payment can be recorded as payment for due, advance or general payment. 

The payments recorded by the seller will be saved as ‘Accepted’ status automatically

2.   How does the seller record payment against an individual order?     

• Login to OFS
• Select ‘Live Orders & Payments’ or ‘Order History’
• Click ‘+’ on any order 

• Click on ‘Add payment’ Button 
• A new window will open 

• You can add details of the payment and press Submit

3.   How does the seller record a general payment by customer? 

• Login to OFS
• Select ‘Live Orders & Payments’ 

• Click on ‘Add Payment’ button 
• A new window will open

• Fill the required fields and optional fields if required
• Click Submit button 

4. Who can record the payments other than the seller?

• Customers can record the payment through a mobile application or web application
• Salesman can record the payment through a mobile application on behalf of the customer/buyer 

The seller has to accept these payments in ‘List of Payments’ menu 

5. How can I accept/reject the payments recorded by customers or salesmen?

• Login to OFS
• Select ‘Live Orders & Payments’ 

• Click on ‘List of Payments’ button 

• You can see the list of payments 
• Either you can Accept / Reject the payments 

• After clicking accept/reject, it will disappear and can be viewed in Payment history along with status

6. How can we see the payment history?

• Login to OFS
• You can see the payment history option in the left menu 
• Click on payment history, there you can see the payment history
• Use the search option to quickly get any result through filtering 

7. What is Accepted, Rejected and Pending statuses in payment history? 

The payments show as Accepted in the following scenarios

• The payments recorded by the seller
• The payment is recorded by the buyer or salesman, and are accepted by the seller in the ‘List of Payments’ tab

The payments show as Pending in the following scenario:

• The payment was recorded by the buyer or salesman, but not taken an action by the seller

The payments show as Rejected  in the following scenario

• The payment is recorded by the buyer or salesman, and are rejected by the seller in the ‘List of Payments’ tab

8. Can I download the payment list as an excel sheet?

Yes, you can download the payments in ‘List of Payments‘ in  ‘Live Orders & Payments’ as an excel sheet